Last updated: October 23, 2026
We want you to be happy with every order. If something isn't right, here's how we'll help.
30-day returns
Most physical items can be returned within 30 days of delivery if they're unused, in their original packaging and include all parts and paperwork.
Items we can't accept back
- eGift cards and virtual gift cards
- Software subscriptions and activation codes once delivered
- Opened supplements, skin care, eye patches and other personal care products
- Opened pet wipes and used grooming tools, brushes and nail clippers
- Worn shoes
Damaged, faulty or incorrect items
Contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including the original shipping, and we'll cover the return. If a digital code doesn't work, contact us right away and we'll resolve it with the supplier.
How to return an item
- Email info@savecartstore.com or call +1 919-419-1896 with your order number (it starts with SCS-) and the items you'd like to return.
- We'll reply within one business day with a return authorization and the return address.
- Pack the items securely and send them with tracking.
Return shipping
For change-of-mind returns, you pay the return shipping and the original shipping charge isn't refunded.
Refunds
We inspect returns within 3 business days of arrival and refund your original payment method. Your bank may take 5 to 10 business days to show the refund. Refunds reflect any promo code discount, and cash on delivery orders are refunded by bank transfer or check.
Exchanges
Need a different size or item? Let us know when you start your return and we'll arrange an exchange.
Questions?
Call +1 919-419-1896, email info@savecartstore.com or use our contact form.